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This Consumer Rights for Retailers training course offers practical guidance for people who sell DIGITAL CONTENT. It explains consumer law, customer rights, and the legal standards required. It will help you work towards compliance with the Consumer Rights Act 2015.

LEARNING OUTCOMES

  • Understand who the Consumer Rights Act apply to
  • Know how to resolve any disputes
  • Understand what liability you have regarding digital content

SECTION 1

This section looks at who the Consumer Rights Act applies to and who it doesn’t. It also highlights the need for identity and address to be clearly displayed on key business documents AND online.

SECTION 2

Here look at what constitutes ‘digital content’ and the legal standards that must be met for physical and non-physical digital content. We discuss liability, the ‘right to supply’ and a retailer’s legal responsibilities. We also consider the remedies if digital content fails to meet standards.

SECTION 3

This section looks at Terms and Conditions, and the legal requirements for written and verbal contracts and conditions. We discuss breach of contract, unfair wording, and the ‘Fairness Test’. We explain Blacklisted and Grey Listed contract terms, and the differences between the two.

SECTION 4

Customer complaints can usually be resolved directly. However, this is not always the case. If a complaint remains unresolved, a customer may want to take further action. This section looks at the route a customer may take, including ‘Alternative Dispute Resolution‘.

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Apple Inc have recently updated the settings on iPhones in relation to 3rd party cookies. In order to access this course on an iPhone, you will need to adjust these settings. To do this go to Settings on your phone, find the browser that you are using, for example Google Chrome, Safari etc then switch on ‘Allow-Cross-Website-Tracking’. You can switch this back after you have successfully completed the course if you wish to.