This training course – Consumer Rights for Retailers – is an essential guide to consumer law for people who provide services. It explains customers’ rights regarding the services you provide and the legal standards you must meet.
- Understand who the Consumer Rights Act apply to
- Know how to resolve any disputes
- Understand what liability you have regarding services
This section includes essential background information about the Consumer Rights Act.
Here we look at the specific rules and standards required when providing services to customers. What do ‘services’ include? What are the statutory rights of the consumer? If there’s a problem, what should be done about it? We also look at ‘duty of care‘.
Making sure your terms and conditions, notices and contracts are written fairly is very important. There are terms which cannot be used and terms which sometimes can not be used. A downloadable pdf contains a list of greylisted and blacklisted terms and conditions.
In most cases, complaints can be dealt with directly with customers. But sometimes no agreement can be reached. In this section we look at what happens next if a customer is unhappy with the service you have provided and the problem cannot be simply resolved face-to-face.