This training course – Consumer Rights for Retailers – is an essential guide to consumer law for people who provide services. It explains customers’ rights regarding the services you provide and the legal standards you must meet.
LEARNING OUTCOMES
- Understand who the Consumer Rights Act apply to
- Know how to resolve any disputes
- Understand what liability you have regarding services
SECTION 1
This section includes essential background information about the Consumer Rights Act.
SECTION 2
Here we look at the specific rules and standards required when providing services to customers. What do ‘services’ include? What are the statutory rights of the consumer? If there’s a problem, what should be done about it? We also look at ‘duty of care‘.
SECTION 3
Making sure your terms and conditions, notices and contracts are written fairly is very important. There are terms which cannot be used and terms which sometimes can not be used. A downloadable pdf contains a list of greylisted and blacklisted terms and conditions.
SECTION 4
In most cases, complaints can be dealt with directly with customers. But sometimes no agreement can be reached. In this section we look at what happens next if a customer is unhappy with the service you have provided and the problem cannot be simply resolved face-to-face.
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