This Customer Service Training course will help you to provide excellent customer service and improve interpersonal skills. Someone working in customer services will often be one of the first voices that someone hears when contacting an organisation and therefore, they have a huge impact on the first impression that someone has of an organisation; providing good customer service is, therefore, essential.
- Gain a better understanding of what qualifies as ‘good’ customer service
- Know how to better handle customer complaints and turn the situation around
- Learn how to better retain clients through excellent customer service
This section looks at exactly what good customer service is. When you work in a job that requires interaction with customers, giving the best customer service you can comes with many benefits, for you personally, as well as your company as a whole. You have the power to turn their negative experience into a positive one.
This section will look at how good communication is key to establishing and maintaining a good relationship with your customers. It helps build rapport and establish trust, helps you clear up or avoid misunderstandings, and, most importantly, it allows you to understand exactly what your customer wants and what you can do to help them.
In this section, we’ll see how to handle a customer’s complaint in a professional, understanding and empathetic way, and what you should do when emotions start to get out of hand. With these few tips and a little luck, you’ll hopefully find that you can help most of the people, most of the time.
In this final section, we’ll look at some of the ways you and your employers might try to continually build on past success and learn from mistakes. Employers will use various forms of customer feedback to find weak spots in the customer’s experience. But it’s also important that you reflect on your own performance and search for ways in which you can improve.