Conflicts are an inevitable part of life, occurring in various settings, including workplaces, personal relationships, and communities. The ability to effectively resolve conflicts is a crucial skill that can lead to healthier relationships, increased productivity, and a more harmonious environment. Designed for all industry sectors, this course equips learners with the essential knowledge and practical techniques needed to navigate conflicts constructively and achieve positive outcomes.
Types, triggers, and impacts of conflict
Verbal and non-verbal techniques for resolution.
Identifying behavioural patterns and staying safe.
Using communication models to manage conflict effectively.
Post-incident actions and available support options.
Yes, you will be issued with a certificate on successful completion of the course
Assessment will be conducted through multiple-choice questions integrated throughout the course and at the end.
This E-learning course is designed for flexible, self-paced learning, with most participants completing it in under an hour.
This training course is broken down into 3Â sections
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£22.80
Helen Smith –
Beneficial to a good working environment