This Customer Service Training course is designed to help you provide excellent customer service and improve interpersonal skills. As a customer service representative, you often serve as the first point of contact for an organisation, significantly influencing first impressions. Delivering good customer service is, therefore, essential.
Defining quality service and its importance.
Effective communication techniques to enhance customer interactions.
Strategies for addressing and resolving complaints constructively.
Identifying areas for personal and organisational growth in customer service.
Yes, you will be issued with a certificate on successful completion of the course
Assessment will be conducted through multiple-choice questions integrated throughout the course and at the end.
This E-learning course is designed for flexible, self-paced learning, with most participants completing it in under an hour.
This Customer Service Training course will help you to provide excellent customer service and improve interpersonal skills. Someone working in customer services will often be one of the first voices that someone hears when contacting an organisation and therefore, they have a huge impact on the first impression that someone has of an organisation; providing good customer service is, therefore, essential.
This training course is broken down into 4Â sections
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£22.80
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