Consumer Rights (Goods)

This Consumer Rights for Retailers training course is a practical guide to consumer law and legal standards for individuals and businesses selling products. It explains customers’ rights from the perspective of the retailer and can be used in conjunction with our other Consumer Rights Training titles.

Consumer Rights (Goods)

What You'll Learn

  • Understand the applicability of the Consumer Rights Act to goods.
  • Learn effective methods for resolving consumer disputes.
  • Recognise your liabilities concerning the sale of goods.

This course includes

Videos

Case Studies

Quizzes & Assessments

Course Content

Overview of consumer rights related to goods.

Detailed explanation of the Act’s provisions for goods.

Guidance on drafting compliant terms for the sale of goods.

Strategies for handling and resolving consumer disputes.

FAQs

Yes, you will be issued with a certificate on successful completion of the course

Assessment will be conducted through multiple-choice questions integrated throughout the course and at the end.

This E-learning course is designed for flexible, self-paced learning, with most participants completing it in under an hour.

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Description

This Consumer Rights for Retailers training course is a practical guide to consumer law and legal standards for people who sell products. It explains what customers’ rights are from the perspective of the RETAILER and can be used in conjunction with our other Consumer Rights Training titles.

LEARNING OUTCOMES

  • Understand who the Consumer Rights Act apply to
  • Know how to resolve any disputes
  • Understand what liability you have regarding goods

COURSE CONTENTS

This training course is broken down into 4 sections

  1. Background
  2. The Consumer Rights Act
  3. Terms and Conditions
  4. Disputes

Group booking - click here for discounted rates

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E-learning

Professional Certificate

Equip yourself with the knowledge to uphold consumer rights and ensure compliance in the sale of goods.

E-learning self-paced course

£22.80

Consumer Rights (Goods)

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