Consumer Rights (Services)

This training course—Consumer Rights for Retailers—is an essential guide to consumer law for individuals and businesses providing services. It explains customers’ rights regarding the services you offer and the legal standards you must meet.

Consumer Rights (Services)

What You'll Learn

  • Understand the applicability of the Consumer Rights Act to service providers.
  • Learn effective methods for resolving disputes related to service provision.
  • Recognise your liabilities concerning the delivery of services.

This course includes

Videos

Case Studies

Quizzes & Assessments

Course Content

Overview of consumer rights in the service sector.

Detailed explanation of legal standards for service provision.

Guidance on drafting compliant terms for service agreements.

Strategies for handling and resolving consumer disputes effectively.

 

FAQs

Yes, you will be issued with a certificate on successful completion of the course

Assessment will be conducted through multiple-choice questions integrated throughout the course and at the end.

This E-learning course is designed for flexible, self-paced learning, with most participants completing it in under an hour.

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Description

This training course – Consumer Rights for Retailers – is an essential guide to consumer law for people who provide services. It explains customers’ rights regarding the services you provide and the legal standards you must meet.

LEARNING OUTCOMES

  • Understand who the Consumer Rights Act apply to
  • Know how to resolve any disputes
  • Understand what liability you have regarding services

COURSE CONTENTS

This training course is broken down into 4 sections

  1. Background of Consumer Rights
  2. The Supply of Services
  3. Terms and Conditions
  4. Disputes

Group booking - click here for discounted rates

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E-learning

Professional Certificate

Gain practical insights to ensure your service offerings comply with the Consumer Rights Act 2015.

E-learning self-paced course

£22.80

Consumer Rights (Services)

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