Pharmacy First – Elearning

Our Pharmacy First Training Course is designed to equip community pharmacists with the essential knowledge and practical skills required to confidently deliver the NHS Pharmacy First service. This comprehensive e-learning programme covers minor ailment assessment, national protocols, PGDs, patient pathways, safety considerations, and effective clinical decision-making. It supports pharmacists to provide timely early intervention, reduce unnecessary GP appointments, and deliver safe, standardised care across England.

Pharmacy First Training Course

What You'll Learn

  • Understand the purpose, scope, and governance of the NHS Pharmacy First service and its role in early intervention.
  • Assess, triage, and manage common minor ailments using national protocols and PGDs, recognising red flags and when to refer.
  • Apply the Pharmacy First framework in practice, including communication, documentation, safety-netting, and collaborative working.

This course includes

Videos

Case Studies

Quizzes & Assessments

Course Content

  • Introduction to the NHS Pharmacy First service

  • National protocols and governance

  • Service delivery requirements

  • Replacing CPCS and minor ailments schemes

  • Professional responsibilities and legal considerations

Each condition includes: assessment steps, red flags, PGD/protocol-driven treatment options, safety-netting advice, referral pathways, and case-based examples:

  • Sinusitis

  • Sore Throat

  • Infected Insect Bites

  • Impetigo

  • Shingles

  • Uncomplicated UTIs (Females 16–64)

  • Ear Infections

  • How to apply PGDs and national protocols

  • Clinical decision-making

  • Differentiating self-limiting illness from those requiring further care
  • Embedding Pharmacy First within day-to-day practice

  • Patient communication, triage questions, and consultation structure

  • Working collaboratively with general practice and wider NHS services

Multiple-choice assessment to consolidate learning and confirm competence

Why health professionals choose Health Academy for their career

Great course for starting pharmacy first for the first time or refreshing knowledge of the service. Course content is very concise and informative,set out well and test zones also excellent.
Sarah Elliott
Great course. Not an overload of information. Good way to test knowledge.
Demi-Jade Moncaster
The training was well-structured and informative. Highly recommended, great course and not overloaded
RITA KEN KEN
fabulous course
MEGAN SMITH
good course
MULENGA TAHNDI
Great and concise course content.
IFEANYICHUKWU ANAMEZE
Chris Anameze - 27/06/2025 Great and concise course content
IFEANYICHUKWU ANAMEZE
Josephine Umunnakwe- 27/05/2025 Great course. The course mainly outlined how important it is for pharmacists to communicate clearly with patients, involve them in making decisions about their care, and know when to refer them to other professionals. These skills are important for safe practice.
JOSEPHINE UMUNNAKWE
Good course. Full information and not overloaded
OLUWATOYIN SUNMOLA
Very educative and insightful.
ANTHONY OLANREWAJU
Great course.
EVELYN OWUSU-ANSAH
Excellent. It give you good understanding of what you are doing
JANET AKINYOADE
Really good course with a great way to test knowledge at the end of each section.
KIA KENNEDY
VERY EDUCATIVE AND INFORMATIVE
OLUWASEUN OWOLABI
clear guidance on red flags, antibiotic prescribing criteria and when to refer or escalate
OSEZUA ILUOBE

FAQs

 Yes, you will receive a certificate on successful completion of the course.

Assessment is completed through multiple-choice questions integrated throughout the course and at the end.

This e-learning course provides 4.5 CPD hours and is fully self-paced.

This course is aligned to NHS Pharmacy First national protocols and PGDs, supporting pharmacists to deliver safe, consistent minor ailment management. Pharmacists must also meet NHS service requirements, including clinical governance and organisational readiness.

Leave Us A Review

Description

Welcome to our Pharmacy First online Training Course. Pharmacy First, launched on 31st January 2024, introduces a new NHS service focused on managing minor ailments early to prevent the need for specialist care. Notably, it replaces CPCS and local minor ailments services. By adhering to a national protocol, which was developed with experts from NICE, UKHSA, GPs, and pharmacists, the service ensures both safe and consistent care across England.

Our Pharmacy First online Training Course equips you with essential skills to deliver NHS care confidently and effectively. You’ll learn to identify and manage minor ailments early, which, in turn, helps reduce the need for specialist intervention. Additionally, the course covers the latest PGDs and national protocols. Created with input from NICE, UKHSA, and other healthcare professionals, it fully prepares you to deliver safe, standardised care across diverse settings.

What You Will Learn

  • Understand the NHS Pharmacy First Scheme: In this Pharmacy First online training course you will gain a clear understanding of the scheme’s purpose, scope, and national protocols. With this knowledge, you can confidently manage minor ailments in line with NHS standards.
  • Master Patient Assessment and Early Intervention: You will also learn to identify, assess, and manage minor health conditions effectively. By applying clinical guidelines and PGDs, you can provide timely and effective care, which ultimately helps reduce the need for further intervention.
  • Apply National Protocols and Collaboration Standards: You will then be able to build skills to follow national protocols while collaborating with other healthcare professionals. Consequently, this approach ensures consistent, high-quality patient care.

Pharmacy First Online Training Course Contents

  • Pharmacy First Overview
  • Managing Common Conditions:
    • Sinusitis
    • Sore Throats
    • Infected Insect Bites
    • Impetigo
    • Shingles
    • Uncomplicated UTIs
    • Ear Infections
  • Condition-Specific Treatment and Practical Application
  • Comprehensive Practice Integration
  • Final Assessment

Why Take This Online Training Course?

Enhance your pharmacy practice with the Pharmacy First Online Training Course. By taking this course, you’ll gain the skills needed to deliver this essential NHS service confidently. You’ll also learn to manage common conditions early—such as sinusitis and UTIs—providing safe, effective care that lowers the need for specialist treatment. With expert-led content on the latest PGDs and protocols, you’ll be fully prepared to make a meaningful impact. Enrol today and lead in modern pharmacy practice!

 

This course provides 4.5 hours of CPD.

 

 

15 reviews for Pharmacy First – Elearning

  1. Sarah Elliott

    Great course for starting pharmacy first for the first time or refreshing knowledge of the service. Course content is very concise and informative,set out well and test zones also excellent.

  2. Demi-Jade Moncaster

    Great course. Not an overload of information. Good way to test knowledge.

  3. RITA KEN KEN

    The training was well-structured and informative. Highly recommended, great course and not overloaded

  4. MEGAN SMITH

    fabulous course

  5. MULENGA TAHNDI

    good course

  6. IFEANYICHUKWU ANAMEZE

    Great and concise course content.

  7. IFEANYICHUKWU ANAMEZE

    Chris Anameze – 27/06/2025
    Great and concise course content

  8. JOSEPHINE UMUNNAKWE

    Josephine Umunnakwe- 27/05/2025
    Great course. The course mainly outlined how important it is for pharmacists to communicate clearly with patients, involve them in making decisions about their care, and know when to refer them to other professionals. These skills are important for safe practice.

  9. OLUWATOYIN SUNMOLA

    Good course. Full information and not overloaded

  10. ANTHONY OLANREWAJU

    Very educative and insightful.

  11. EVELYN OWUSU-ANSAH

    Great course.

  12. JANET AKINYOADE

    Excellent. It give you good understanding of what you are doing

  13. KIA KENNEDY

    Really good course with a great way to test knowledge at the end of each section.

  14. OLUWASEUN OWOLABI

    VERY EDUCATIVE AND INFORMATIVE

  15. OSEZUA ILUOBE

    clear guidance on red flags, antibiotic prescribing criteria and when to refer or escalate

Add a review
E-learning

Professional Certificate

Gain the skills, confidence, and clinical understanding needed to deliver the NHS Pharmacy First service using up-to-date national protocols and PGDs.

E-learning self-paced course

£79.50

(15 customer reviews)

4.5

CPD Hours

Pharmacy First – Elearning
(15 customer reviews)
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