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This Consumer Rights for Retailers training course is a practical guide to consumer law and legal standards for people who sell products. It explains what customers’ rights are from the perspective of the RETAILER and can be used in conjunction with our other Consumer Rights Training titles.

LEARNING OUTCOMES

  • Understand who the Consumer Rights Act apply to
  • Know how to resolve any disputes
  • Understand what liability you have regarding goods

SECTION 1

In this section we take a quick look at basic definitions used in the Consumer Rights Act and who and what the Act applies to. 

SECTION 2

This section looks at the Consumer Rights Act regarding goods. It explains the standards which must be met by your products and what you must do if a customer complains about them. It includes a very useful step-by-step guide to the process of handling complaints.

SECTION 3

This section covers fair wording. It looks at terms and conditions, notices and contracts. It talks about greylisted terms and blacklisted terms. A downloadable pdf explains what shouldn’t be said and what can’t be said. Use of any of these terms is likely to be challenged!

SECTION 4

Usually, if a customer complains about a product they’ve bought it can be resolved directly with them, face-to-face. However, sometimes this does NOT resolve the problem. We look at what happens next, including using Alternative Dispute Resolution instead of going to court.

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Apple Inc have recently updated the settings on iPhones in relation to 3rd party cookies. In order to access this course on an iPhone, you will need to adjust these settings. To do this go to Settings on your phone, find the browser that you are using, for example Google Chrome, Safari etc then switch on ‘Allow-Cross-Website-Tracking’. You can switch this back after you have successfully completed the course if you wish to.