Consumer Rights (Services)

Description

This training course – Consumer Rights for Retailers – is an essential guide to consumer law for people who provide services. It explains customers’ rights regarding the services you provide and the legal standards you must meet.

LEARNING OUTCOMES

• Understand who the Consumer Rights Act apply to
• Know how to resolve any disputes
• Understand what liability you have regarding services

COURSE CONTENTS

This training course is broken down into 4 sections

1. Background of Consumer Rights
2. The Supply of Services
3. Terms and Conditions
4. Disputes