Recognising the Unwell Patient

Our ‘Recognising the Unwell Patient’ course is ideal for both clinical healthcare support workers (HCSWs) and non-clinical reception staff in GP Practices. Covering ABCDE assessment, triage, red flag signs and sepsis, participants will gain crucial skills in identifying deteriorating patients to be able to facilitate timely care and referrals.


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Key information graphic for the Recognising the Unwell Patient Training Course



An assessment of an unwell patientThis one-day ‘Recognising the unwell patient’ course is designed for both clinical healthcare support workers and non-clinical reception and administrative staff in GP practices who are on the frontline, responsible for patient bookings and monitoring waiting rooms. It emphasises the critical role these personnel play in early patient recognition.

The course equips participants with essential skills to identify signs of illness and deterioration, covering basic patient assessment, recognition of common signs and symptoms, effective communication, and appropriate response protocols. By enhancing their knowledge, attendees will be better equipped to promptly and appropriately assess patients with various illnesses, identify red flag presentations, and call for urgent assistance when necessary.



Recognising the Unwell Patient Course – Core Modules




Additional Information


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Developed in line with UK National Standards and Guidelines (including those in England, Wales, Scotland and Northern Ireland) and guidance from the NHS and NICE.





What delegates say about our courses


5 gold stars review

“Course is very useful & practical. Well presented and clear and layout of site is good. Graphics very helpful.”

Peter Hughes


5 gold stars review

“This was my first experience at online learning, and I was extremely impressed. Feedback from my colleagues has also been positive. I know where to turn to for any future online learning and have no hesitation in recommending this company.

Michaela McCall




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